Providing quality service is one of the most important competitive advantages. The impression of a person from the service can affect his/her idea of the work of the whole company as a whole. The notoriety spreads much faster than the good, therefore, by providing low-quality service to one, you risk losing many customers.
Each of you at least once contacted one or another support service. Have your expectations always been met? Let’s think about what an ideal support service for your business should be. What do you personally expect by contacting support with a specific question?
No doubt support should be easily accessible. It is unlikely that someone will like to knock on the closed door of the service department or drink tea with buns while waiting in line. Ideally, access should also be 24/7. Agree it’s nice to realize that your questions can be resolved at any time of the day or night.
You contacted a specialist, outlined your problem. What’s next? Of course, you want your problem to be solved promptly. Sometimes a support service employee seems to us to be a person endowed with unlimited powers and capabilities, capable of waving a magic wand to rid us of all problems. It is nice when such expectations are met, therefore, the response of a specialist should not be limited only by efficiency. Politeness and tact are also obligatory.
We should not forget about the main function of the support service – to provide reliable information. Incorrect information will provoke a second appeal, leave an unpleasant aftertaste, and confidence in the company will be completely undermined.
How AnytimeSupport can help your business to thriveAnytimeSupport is a creative team of customer service specialists who feel what your customers need. The client should feel good when dealing with you. Customer satisfaction and loyalty are directly related to the quality of customer relationship management. We are proud to provide all our customers with the highest quality customer service 24/7. Being passionate about what we do, we always strive for excellence, because we have a chance to change the world by doing small things that mean a lot.